Our installation instructions are slightly different depending on the version of WordPress you are running. Please select:
Log in to WordPress administration panel and navigate to Plugins >Add New and click on “Upload Plugin”.
Click “Choose File” and select wordpress.zip from your download package.
You will receive “Plugin installed successfully” message. Now click on Activate plugin and navigate to CometChat menu.
Click “Choose File” and choose cometchat.zip and click Install Now.
Note: If you face problem while uploading ‘cometchat.zip’ file, please unzip the ‘cometchat.zip’ that has been provided in the package. Place the ‘cometchat’ folder in the wordpress root directory and execute ‘cometchat/install.php’ from “http:///cometchat/install.php”. Also, CHMOD the following folder to 777 (recursively):
Once you receive “CometChat has been successfully installed!” message, click Access CometChat Admin Panel button.
Now click Additional Settings.
Select the user groups from whom CometChat bar should be hidden.
Finally click save settings. Done!
To upgrade CometChat to its latest version on your site, download CometChat package from ‘https://my.cometchat.com/’. Unzip the cometchat_UNZIP_FIRST.zip and upload the new ‘cometchat.zip’ and click Install Now.
This guide will help you through the installation process and get CometChat running on your site.
Installation is very straight forward, only taking about 5 minutes from uploading the files to viewing the CometChat bar on your site.
You do not need programming knowledge to install CometChat, but a working knowledge of FTP functions is a plus.
This guide assumes that you have successfully downloaded the latest release of CometChat and have the zip file “unzipped” and ready to go. If not, you can download the package from the Members Area.
The instructions will term the zip file you downloaded as cometchat.zip.
At this point, you should have the zip archive cometchat.zip and find a single folder- “cometchat”.
If you don’t know already, find out the folder in which WordPress is installed.
If you access your WordPress site via ‘http://www.domain.com’, then look for the webroot directory.
The “webroot” directory is usually ‘public_html’ or ‘www’, but this varies from server to server so if you’re unsure, contact your hosting provider.
Using your FTP client, copy the cometchat folder inside your WordPress folder. e.g. http://www.domain.com/cometchat
You should now run the installer file through your web browser by entering the URL to it into your browser address bar (if you have followed our example, type in http://www.domain.com/cometchat/install.php, naturally substituting ‘domain.com’ for your web address).
If the installation was completed successfully, then two lines of HTML code will be displayed on your screen. Please copy these two lines. Also the page may display a list of files and folders which may require additional permissions. Please CHMOD those files/folders to 777.
Now edit your template header.
Login to WordPress Administration and go to Appearances -> Editor.
Click on Header (header.php) from the right side panel to edit the header.
Immediately after the opening head tag add the copied code:
Now delete install.php file from the cometchat folder.
That’s all! Now log-in to your site and you will be able to see the CometChat bar. For customizing the text, icons, plugins, theme and modules, please refer to the documentation for Administration Panel.
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The CometChat team is here to help!