Who’s Online list appears empty on my chat bar. Please help.

If you are facing this issue then your base URL is incorrect.

When the base URL is incorrect, the images will not appear and CometChat will fail to function.

The BASE_URL is usually /cometchat/ when the CometChat folder is uploaded to the root.

To modify the Base URL:

Log into Administration Panel => Settings tab => Change Base URL => Change the path => Update Settings

For example,

1) If CometChat is accessible at the URL: http://www.demosite.com/dev/
cometchat
, then BASE_URL should be “/dev/cometchat/” (no quotes).

2) If CometChat is accessible at the URL : http://www.demosite.com/dev/
forum/cometchat
, then BASE_URL should be “/dev/forum/cometchat/” (no quotes).

3) If CometChat is installed in cross-domain environment and is accessible at the URL http://chat.demosite.com, then BASE_URL should be “http://chat.demosite.com/” (no quotes).

Not finding what you need?

The CometChat team is here to help!