Documentation > CometChat PHP > Frequently Asked Questions > CometChat looses its layout on my website and sometimes works fine after I reload the page. What could be the issue?

CometChat looses its layout on my website and sometimes works fine after I reload the page. What could be the issue?

CometChat loses its layout on your website because of incorrect loading of the CSS file.

If the CSS is not loading, follow the set of procedures listed below:

    • Load cometchat/css.php in the browser and save the contents into cometchat/cometchat.css file.

    • Edit the CometChat HTML code to point to the cometchat/cometchat.css file instead of the cometchat/css.php

    • Make sure that the CometChat HTML code is added immediately after the head tag of your site.

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