How to update a new version of CometChat?

CometChat can be updated from the Administrative panel. You need to manually update CometChat to the new version.

To update CometChat, go to CometChat Administration Panel -> Dashboard

In the dashboard, first CometChat will automatically check if any update is available.

If CometChat is already up to date, the dashboard will look like the screen shot below:

update1

If any update of CometChat is available, then dashboard will look like the screen shot below:

update2

To proceed with update kindly click on “DOWNLOAD” button first. This will download the latest files and version of CometChat on your server or relevant folder.

update4

Post downloading the files it will display screens with steps. Kindly click on the update button to proceed.

Finally you will see the following screen once the update is finished.

update6

Note: While downloading the file if you encounter any error you can download the cometchat core files manually from http://my.cometchat.com

Kindly place the cometchat.zip file inside cometchat/writable/updates/<VERSION NUMBER>/.  folder respectively

For example: If the available version is 6.3.1 then place cometchat.zip file in cometchat/writable/updates/6.3.1/   folder

After placing the file inside VERSION NUMBER folder, reload the dashboard and click on “UPDATE NOW” button.

If the cometchat.zip file is successfully downloaded, the update page is shown as follows then click on “UPDATE NOW” button.

This will automatically update CometChat.

Force update

A force update button is also available on your dashboard, if you have to move from one plan like basic to premium or other plans. This will update from your current cometchat chat plan to new one. Or even if you wish to replace or update the same version you can click on force update.

Note: Proceeding with the force update will eventually delete all or any customization done in your cometchat folder/files. Further explained in the screen shot below

Force Update

 

NOTE: If you face any issue with the update, please contact our support team to assist you.

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