Error Codes

Warning! This documentation is outdated. Please refer to our new documentation at docs.cometchat.com.

Error code will be json object of { error_code:error_message }

Common errors

Code	Message
100	Please check your Internet connection
101	Connection error
102	User has not logged-in
103	JSON Parsing error
104	Initial settings error
105	User has already logged-out Possible reason: The chatlogin() and getUserId() functions of integration.php are not returning same value. The getUserId() function is not configured to accept values from mobileapp.
106	The file does not exist at given path
107	CometChat is not installed at specified url
108	Please configure Translate Conversation module on CometChat admin panel

Login error

Code	Message
200	Incorrect userID (server returns 0 for login with userID)
201	Invalid User (Server has returned empty response)
202	Invalid URL or response for login is incorrect Possible reason: chatlogin() function of integration.php is not configured
203	Sorry, CometChat needs to be upgraded on the site to use this SDK. Possible reason: An old version of CometChat detected, version must be 5.4+, also there may be issue like some html/php warnings, echo,404 page is getting mix with the login response
204	Incorrect username and password (server returns 0 for login with username and password)
205	Unable to connect to domain. Please contact us at [email protected] for more information. Possible reason: Subscription has expired.

One-on-One Error

Code	Message
300	An error occurred while blocking user Possible reason: Server returns 0 , either user is already blocked or server error
301	An error occurred while unblocking user Possible reason: Server returns 0 , either user is not blocked or server error

Chatroom error

Code	Message
400	User has not joined any chatroom
401	Cannot create chatoom. Chatroom with the same name exists.
402	Please enter correct password for chatroom Possible reason: Incorrect password provided while joining password protected chatroom
403	You are banned from this chatroom
404	User has been banned from given chatroom
405	This chatroom does not exist
406	You do not have the privileges(owner,moderator & admin) to delete this chatroom. OR This chatroom doesn’t exists.

AVChat error

Code	Message
500	Audio/Video Chat plugin not enabled.(You have to enable the Audio Video Chat plugin from your CometChat admin panel.)
501	No Call Details found. Possible reasons: In case of group conference you are calling startConference() function before join or sendRequest In case of Audio/Video Chat this error will occur when you call startAVChatCall() function before sending call request or accepting call request, or trying to reject, cancel the call even if there is no call
502	User provided for Audio/Video Chat call is incorrect
503	Local media unavailable
504	Audio/Video Chat call could not connect
505	This device does not support Audio/Video Chat feature
506	User is already busy in a call
507	Container view provided for Audio/Video Chat is nil